Shipping policy

Shipping

Umezuzecasivaxu
Taylan Akkaya
Smokerweg 7, 50667 Köln, Germany
Email: info@umezuzecasivaxu.store
Phone: +49 221 16030400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Smokers

Wood chunks, starters, thermometers, brushes and covers ship by parcel; cabinet and compact smokers ship on a pallet, and offset and gravity-fed smokers are heavy and ship on a pallet, the trailer-style offset in a large crate. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled — a large smoker is heavy and needs two or more people or its wheels. Set smokers on a firm, non-combustible surface with the stated clearances, and plug any controller into a weatherproof, RCD-protected socket. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.